Disappearing Acts: Gender, Power, and Relational Practice at Work by Joyce K. Fletcher, Cambridge, Mass.: MIT Press, 1999, 166 pp., ISBN 0-262-06205-4.

At a time when organization theory is attempting to come to grips with major changes in the workplace, and the effect of those changes on employees, this book marks an important step in understanding current conditions and advocating change. Joyce Fletcher’s work has a dual thrust. On the theoretical side, the study described here uses qualitative methods to explore the social construction of gender in the workplace and, specifically, how relational practice—activities construed as “feminine” that serve to establish and maintain connection between coworkers—is devalued in organizations. Fletcher creates an active verb, “to disappear”—i.e., to make invisible—to describe this devaluing. In practical terms, the book makes it very clear that organizations cannot thrive without these activities and initiatives, which make teamwork and collaboration possible in an environment that (whatever the espoused values) rewards individual and self-aggrandizing behaviour over more selfless approaches. Taken together, these insights give rise to the central paradox that the book outlines and illustrates: “relational activity is not needed and women must provide it” (p. 112). Fletcher is obviously aware that her work will rouse skepticism, and the book is carefully constructed to bring the reader along, in understanding if not agreement. A brief introduction provides an overview, explaining the structure of the book and the logic behind each chapter. Chapter 1 is an intellectual autobiography: Fletcher explains the genesis of her interest in the topic of relational practice and its links with gender and power, on the one hand, and the nature of work in organizations, on the other. Chapter 2 outlines the three theoretical perspectives that inform the study and allow interpretation of the findings: feminist poststructuralism, the sociology of work (again, from a feminist standpoint), and relational psychology. Chapter 3 describes the study methodology. Chapters 4 and 5, the heart of the book, detail the findings, and Chapter 6, “Getting Beyond Disappearing,” contains recommendations for what individuals and organizations can do to address the problems created by the “disappearing” syndrome. Fletcher’s central thesis is that while contemporary organizations claim to need team players, they are often incapable of recognizing, let alone rewarding, behaviour that creates and en- courages teamwork: a willingness to collaborate, to forgo individual credit in place of furthering the well-being of a project, and to see others in the workplace as humans in need of emotional gratification. Organizational blindness results, in Fletcher’s view, from the gendered nature of work in our society: the belief that efficacy is linked to rationality, quantifiable objectives, and an instrumental approach to tasks and relationships—traits that have been traditionally associated with the masculine gender. The other side of this dichotomy is the “private” sphere of home, connectedness, caring and empathy—the traditionally “feminine” side of life. Feminist researchers have been pointing out for some time now that this dichotomy is not merely harmful, but profoundly unrealistic: human beings do not check in their emotional lives at the door of the workplace. Fletcher’s contribution to this argument is twofold: she both demonstrates how emotional work gets done in a masculine context (a high-technology company) and, at the same time, how that work is either not seen or, if seen, is devalued, even by those who do it. This is the “disappearing act” of the title. The workplace used for the study was one where Fletcher was already familiar to employees as part of a team engaged in a larger project. This facilitated her research, which consisted of structured observation: shadowing six women engineers while taking extensive notes, then debriefing with the study subjects in both individual and group meetings to uncover what the observed interactions meant to them. …