Résumés
Abstract
This paper reviews how assessment has evolved in the past ten years at Carleton University in Ottawa, Ontario, Canada. From having 1.5 people devoted to assessment to one person in charge of assessment while also being Head of Collections, it became imperative to integrate assessment into the day-to-day workings of the library to address the lack of dedicated time available. By examining the library’s deployment of the Insync survey, reliance on external and internal university reports, assessment for strategic planning activities, and shifts in data collection practices, this paper will reveal how Carleton Library has reviewed the services, collection, and space given available resources. Partnering with other departments on campus and within the library is key.
Keywords:
- assessment,
- evaluation,
- academic libraries,
- strategic planning,
- data collection,
- surveys,
- collaboration,
- Insync
Résumé
Cet article examine comment l’évaluation a évolué au cours des dix dernières années à l’Université Carleton située à Ottawa, Ontario, Canada. En passant de 1,5 personnes dédiées à l'évaluation à une seule personne responsable de l'évaluation tout en étant également Chef des collections, il est devenu impératif d'intégrer l'évaluation dans le fonctionnement quotidien de la bibliothèque pour pallier le manque de temps dédié. En examinant le déploiement du sondage Insync, la dépendance aux rapports d’université externes et internes, l’évaluation des activités de planification stratégique ainsi que les changements liés aux pratiques de collecte de données, cet article révèle comment la Bibliothèque de Carleton a révisé ses services, ses collections et ses espaces en fonction des ressources disponibles. Les partenariats avec d’autres départements sur le campus et au sein de la bibliothèque sont clés.
Mots-clés :
- bibliothèques universitaires,
- évaluation,
- plan stratégique,
- collecte de données,
- sondages,
- collaboration,
- Insync
Veuillez télécharger l’article en PDF pour le lire.
Télécharger
Parties annexes
Bibliography
- Appel Kuzmarov, B. (2020). Carleton University strategic plan [Presentation]. Carleton University Library all-staff meeting. Carleton University, Ottawa, ON, Canada
- Association of Research Libraries. (n.d.). LibQUAL+: Charting library service quality.
- Bedwell, L. & Newton Miller, L. (2019). To be in sync or out of sync: Considerations for switching from Libqual to the Insync survey [PowerPoint slides]. 2019 Canadian Library Assessment Workshop. University of Windsor, Windsor, ON, Canada.
- Canadian Association of Research Libraries. (n.d). Statistics.
- Carleton Senate. (n.d.). Library committee.
- Carleton University. (n.d.). Facts and figures: Carleton University.
- Carleton University. (2020). Carleton University strategic integrated plan 2020-2025: Shape the future.
- Cross, E. & Gullikson, S. (2020). Making a case for user experience research to drive technical services priorities. Library Resources & Technical Services 64(2), 89-98.
- Gullikson, S. (2023). Access 2023 conference lightning talk: Usage stats are great and everything, but have you tried non-usage stats? Shelley Gullikson Blog.
- Gullikson, S. & Meyer, K. (2016). Collecting space use data to improve the UX of library space. Weave: Journal of Library User Experience. 1(5).
- Insync Surveys Pty Ltd. (n.d.). Education & libraries.
- Kloda, L. (2020). Thinking strategically in an academic library setting [Presentation]. Carleton University Library all-staff meeting. Carleton University, Ottawa, ON, Canada
- MacOdrum Library (2021). Library strategic plan 2021-2025: Share knowledge.
- MacOdrum Library. (2023a). Library representatives.
- MacOdrum Library. (2023b). Student library advisory committee.
- Newton Miller, L. (2013). Navigating uncharted territory: Introducing EBLIP into a department [Poster presentation]. 7th International Evidence Based Library and Information Practice Conference. University of Saskatchewan, Saskatoon, SK, Canada.
- Newton Miller, L. (2018a). University community engagement and the strategic planning process. Evidence Based Library and Information Practice, 13(1), 4-17.
- Newton Miller, L. (2018b). What is helpful (and not) in the strategic planning process? An exploratory survey and literature review. Library Leadership & Management, 32(3), 1-27.
- Newton Miller, L., Sharp, D., & Jones, W. (2014). 70% and climbing: E-resources, books, and library restructuring. Collection Management, 39(2-3), 110-126.
- Office of Institutional Research & Planning. (n.d.a). National survey of student engagement.
- Office of Institutional Research & Planning. (n.d.b). Canadian university survey consortium.
- Office of Institutional Research & Planning. (n.d.c). Canadian graduate and professional student survey.
- Office of Institutional Research & Planning. (n.d.d). Carleton satisfaction survey.
- Office of Quality Initiatives. (n.d.). Welcome to the Office of Quality Initiatives.
- Ontario Council of University Libraries. (n.d.). OCUL Collaborative Futures.
- Ontario Council of University Libraries. (2018). OCUL Collaborative Futures to move forward with Ex Libris Alma and Primo.
- Self, J., & Hiller, S. (2008). Carleton University library evaluation and suggestions for effective and sustainable assessment [Internal report]. Association of Research Libraries.
- Springshare. (n.d.). LibInsight.