Résumés
Abstract
This qualitative, exploratory study analyzes the impact of language diversity on task-based and socio-emotional communication processes in multilingual virtual teams. The results highlight keys to effective communication for both completing team tasks and building relationships: 1) propose the use of a functional language for efficiency, but encourage supporting languages for building rapport, 2) use diverse communication channels to adapt to the context, message and interlocutors, but emphasize instant messaging for groups with high language diversity, and 3) identify language nodes as key facilitators of communication, understanding and rapport building within teams.
Keywords:
- communication channel,
- international management,
- language diversity,
- relationship building,
- team processes,
- virtual teamwork
Résumé
Cette étude qualitative et exploratoire analyse l’impact de la diversité linguistique sur les processus de communication (liés aux tâches, et socio-émotionnels) au sein d’équipes virtuelles multilingues. Les résultats soulignent les clés d’une communication efficace pour atteindre les objectifs de l’équipe et créer du lien : 1) l’utilisation d’une langue fonctionnelle pour accomplir efficacement les tâches, mais l’emploi de langues additionnelles (code-switching) pour créer du lien, 2) le recours à plusieurs canaux de communication suivant le contexte, mais surtout la messagerie instantanée pour les groupes à forte diversité linguistique, et 3) l’identification des noeuds linguistiques, pour faciliter la communication et le rapport.
Mots-clés :
- canal de communication,
- diversité linguistique,
- management international,
- processus d’équipe,
- relations interpersonnelles,
- travail virtuel
Resumen
Este estudio, exploratorio y cualitativo, analiza el impacto de la diversidad lingüística en los procesos de comunicación (basados en tareas y socio-emocionales) en equipos virtuales multilingües. Los resultados evidencian claves de la comunicación efectiva para lograr los objetivos de equipo y establecer vínculos: 1) Uso de lenguaje funcional para la eficiencia, empero, fomentando lenguajes de apoyo (cambio de código) para generar vínculos. 2) Acudir a diversos canales de comunicación para adaptarse al contexto, siendo vehemente en la mensajería instantánea en grupos con alta diversidad lingüística, y 3) Identificación de nodos lingüísticos que faciliten la comunicación y formación de relaciones.
Palabras clave:
- canal de comunicación,
- construcción de relaciones,
- diversidad lingüística,
- gestión internacional,
- procesos de equipo,
- trabajo virtual en equipo
Parties annexes
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