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Objective – The heritage of ginans of the Nizari Ismaili community comprises hymn-like poems in various Indic dialects that were transmitted orally. Despite originating in the Indian subcontinent, the ginans continue to be cherished by the community in the Western diaspora. As part of a study at the University of Saskatchewan, an online survey of the Ismaili community was conducted in 2020 to gather sentiments toward the ginans in the Western diaspora. This article presents the results of the survey to explore the future of the ginans from the perspective of the English-speaking Ismaili community members.

Methods – An online survey was developed to solicit the needs of the global Ismaili community using convenience sampling. The survey attracted 515 participants from over 20 countries around the world. The English-speaking members of the Ismaili community between 18 to 44 years of age living in Western countries were designated as the target group for this study. The survey responses of the target group (n = 71) were then benchmarked against all other respondents categorized as the general group (n = 444).

Results – Overall, 85% of the respondents of the survey were from the diaspora and 15% were from the countries of South Asia including India, Pakistan, and Bangladesh. The survey found that 97% of the target group respondents preferred English materials for learning and understanding the ginans compared to 91% in the general group. Having access to online ginan materials was expressed as a dire need by respondents in the two groups. The survey also revealed that over 90% of the respondents preferred to access private and external ginan websites rather than the official community institutional websites. In addition, the survey validated the unified expectations of the community to see ginans become an educational and scholarly priority of its institutions.

Conclusion – Based on the survey results, it can be concluded that the respondents in the target group are educated citizens of English-speaking countries and regard the heritage of ginans to be an important part of their lives. They value the emotive and performative aspects of the tradition that help them express their devotion and solidarity to the Ismaili faith and community. They remain highly concerned about the future of the ginans and fear that the teachings of the ginans may be lost due to lack of attention and action by the community institutions. The development and dissemination of curriculum-based educational programs and resources for the ginans emerged as the most urgent and unmet expectation among the survey respondents. The article also identifies actions that the community institutions can take to ensure continued transmission and preservation of the ginans in the Western diaspora.

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Objective – Academic libraries have been impacted by the tremendous changes taking place in higher education due to the arrival of the internet and web-based technologies. Several articles have shown the decline in library usage and user need for electronic resources. The entry of MOOCs into higher education has repurposed the library’s roles and services. This research aims to explore the possible MOOC services of academic libraries and their effect on the user perception towards the significance of academic libraries.

Methods – The academic library’s MOOC services are derived from the extensive literature review and subsequently a research model based on extant literature has been developed to evaluate user behaviour. The research model is evaluated using confirmatory factor analysis methods.

Results – The academic library’s services for MOOCs have been categorized as, (a) user support services, (b) information services, and (c) infrastructure services. The study shows that each of these service categories have a positive impact on the library usage intention of the users. This in turn has a positive effect on the library’s perceived significance.

Conclusion – The library services for MOOC users defined in this research and the findings are useful for librarians to develop new service strategies to stay relevant for the user.

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Objective – This research project sought to determine if audio feedback in literature searches can increase the social presence of the library and create a positive view of the library service. It also explored the process of recording and sending audio feedback; tested its practicality, sustainability, and accessibility; and ascertained whether audio feedback enhanced the library’s communication, thereby creating a positive attitude toward the library and its services.

Methods – The research was conducted in a small virtual library and information service. The research sample consisted of all library users and clinicians who requested a mediated literature search between July 2019 and July 2020. All participants were sent an audio commentary on their search results, recorded by the librarian, and were asked to respond to an online questionnaire. The questionnaire consisted of five statements. The study participants indicated their agreement or disagreement with each statement on a five-point Likert scale.

Results – The researcher sent out 96 audio commentaries, generating 31 responses to the questionnaire. The results indicated that users felt the audio feedback improved their understanding of the results of their inquiry, made them feel more comfortable about using the library, enhanced their experience of communicating with the library and provided a better experience than just receiving an email. The responses broadly supported the contention that audio commentaries created social presence and generated a positive view of the library.

Conclusion – The researcher found that delivering audio feedback was both practical and sustainable. Some consideration was given to individual learning styles and how these made audio or text feedback more or less effective. Specifically, audio feedback enhanced communications better than an email alone.

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Objective – The aim of this study is to demonstrate the impact of a stand-alone, credit-bearing information literacy course on retention and GPA for students at an open access urban college.

Methods – Researchers conducted a mixed-methods study with a two-part focus. The first examined the impact of a credit-bearing course using propensity score matching (PSM) techniques to compare academic outcomes for students who participated in the course versus outcomes for similar students who did not enroll in the course. Multiple regression analyses were conducted to measure impact on GPA and performance in 100-level introductory English general education courses. Logistic regression analysis was used to determine persistence one year after enrolling in the course. The second part utilized a questionnaire to survey students of this targeted group to determine impact of the course on their information-seeking behaviour in subsequent academic courses and for non-academic purposes.

Results – The quantitative analyses showed: (a) a higher GPA, though slight, for students who have taken the course over the matched comparison group; (b) an increase in persistence for students who have taken the course over the matched comparison group after one year of taking the course; but (c) lower performance in 100-level introductory English courses by students who have taken the course in contrast to the matched comparison group. Qualitative data provided through the questionnaire revealed positive and substantive reflective statements that support learning outcomes of the course.

Conclusion – The findings in this study underscored the importance of a stand-alone, credit-bearing information literacy course for undergraduate students, particularly for first-generation students attending an open access urban institution. The findings also demonstrate the academic library’s contribution to institutional retention efforts in support of students’ academic success.

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Objective – This study aims to measure library users’ perceptions of the quality of information control using LibQual, a survey instrument that measures library users’ minimum perceived and desired levels of service quality across three dimensions: Effect of Service, Library as Place, and Information Control. Numerous studies using LibQual have emphasized the service aspect, while quality of information control has received less attention. Previous studies have reported low quality of information control in academic libraries.

Methods – A descriptive survey was conducted at the library of the Universitas Islam Negeri Sumatera Utara (UINSU), Medan, Indonesia, where active members of the library total 49,892. Using proportional random sampling, 100 completed surveys were obtained from a total population of 49,892.

Results – This study shows that the quality of information control in the library of UINSU Medan does not meet minimum user expectations. Nevertheless, ease of navigation of information was perceived as acceptable. The study also reveals that the library has promoted information services through exhibition activities, user education activities, and social media.

Conclusion – The findings suggest the need for libraries to improve the quality of information services, including content of information, access protocols, search time, ease of navigation, interface, and access from outside the campus. Further, libraries need to conduct continuous service quality evaluation on a regular basis (using tools such as LibQual) to understand the needs of users in terms of information control better. The results from the present study provide strong evidence to support a recommendation that, in general, universities should provide required resources and funding for libraries to improve information services to ensure that the libraries meet quality standards.