Abstracts
Résumé
Cet article étudie l’importante question des risques engendrés par les processus d’innovation dans les services publics. On y propose l’idée que les politiques publiques actuelles offrent peu d’orientation aux gestionnaires de services sur la façon de prendre en compte de tels risques, se résumant à mentionner que « c’est important ». Lorsqu’elles existent, les approches de prise en charge des risques et de l’innovation dans les services publics sont invariablement focalisées sur des optiques actuarielles ou concernées par les questions de santé et de sécurité, et ont pour objectif de minimiser ou d’éliminer les risques. Or les risques sont inhérents aux processus d’innovation et il est essentiel d’adopter une nouvelle approche qui reconnaît la nécessité des risques dans les innovations efficaces et qui s’engage de manière plus globale avec les intervenants afin de déterminer les niveaux de risque acceptables comparativement aux bienfaits potentiels pour les services publics d’une innovation donnée. Un modèle en cinq étapes est proposé pour mettre en oeuvre cette approche.
Abstract
This paper considers the important issue of risk in the innovation process in public services. It argues that current public policy gives little guidance to service manager son how to deal with such risk, beyond noting that ‘it is important’. Where they do exist, current approaches to risk and innovation in public services are invariably around actuarial or health and safety approaches concerned with minimising or removing risk. However we argue that risk is integral to the innovation process and that an alternative approach is needed that both recognises the necessity of risk for effective innovation and engages most broadly with service stakeholders to resolve how much risk is acceptable for identified potential public service benefits. A five stage model is proposed to implement this approach.
Appendices
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