Représentations du « trouble psychique » et adéquation à l’emploi perçue par des employeurs du milieu ordinaire de travail en France Representations of Mental Disorders and Employment Fit Perceived by Employers of the Regular Labour Market in France

Résumé

Le processus de stigmatisation est un des principaux freins à l’emploi des personnes présentant des troubles psychiques. Sonder les représentations de l’employeur est un premier indicateur de la compréhension générale des processus psychologiques qui le guident dans le recrutement de ce type de public. La présente étude vise à identifier les représentations d’employeurs vis-à-vis du « trouble psychique » en général et au travail, et des prérequis pour l’embauche afin de comprendre les processus psychologiques qui conduisent à l’exclusion professionnelle des personnes en situation de handicap psychique.

Vingt-neuf entretiens semi-directifs ont été menés auprès d’employeurs d’organisations implantées sur le territoire français et soumises à l’obligation d’emploi de travailleurs handicapés (OETH). Les résultats montrent des représentations du trouble psychique très péjoratives axées sur la déviance sociale (non-conformité à la norme sociale) et le préjudice que ces personnes constitueraient pour la société tout entière à cause des perturbations de l’interaction sociale et du fardeau qu’induirait le trouble psychique pour l’entourage et particulièrement pour le milieu de travail. L’analyse des prérequis pour l’embauche de personnes en situation de handicap psychique montre à quel point ces représentations sont des freins au recrutement principalement liés à un manque d’adéquation perçue à l’emploi.

Des perspectives de recherche et d’actions visant l’apprentissage et le perfectionnement des pratiques de recrutement et d’intégration en milieu de travail sont proposées pour accompagner les acteurs des organisations dans ce type d’inclusion.

Mots-clés :

• handicap psychique,
• travail,
• recrutement,
• représentations,
• employeurs

Abstract

Introduction People with mental disorders face stigma and discriminatory hiring practices in the competitive labour market. This study on employers’ representations of mental disorders provides knowledge regarding the specifics of their negative perceptions for this population, which appears to be an important barrier to their inclusion in the workplace. Heilman’s lack of fit model (1983) enabled to show that recruiters seek to match the characteristics they perceive in candidates with those they deem necessary to succeed in the organization. A lack of fit between the two components—candidates and the selection criteria—would explain the non-selection of the applicant. This psychological process can be applied to the recruitment of people with psychiatric disabilities.

Objectives The goal of this study was to identify employers’ representations towards mental disorder in general and in the workplace particularly, as well as to determine the prerequisites for hiring this population. As such, this would allow to better understand the psychological processes involved in the exclusion of people with psychiatric disabilities.

Method In a qualitative study, 29 semi-structured interviews were conducted with employers and HR Department representatives of organizations in France that were under the French legal obligation to hire people with a disability (organizations having more than 20 employees). We used the free association technique to identify representational contents concerning mental disorder. Qualitative data on the essential prerequisites for recruitment were collected through open-ended questions. The data were processed by a categorical content analysis conducted independently by three researchers. The structure of the representation was identified by distinguishing the components of the central nucleus from those of the peripheral nucleus according to the two criteria of the method of Moliner (1994): the index of popularity of each element and the co-occurrence between each element of the representation.

Results Results revealed negative representations of people with mental disorders, focusing on social deviance and harm to society, believing that people with mental disorders would have non-standard skills and behaviours and would be socially disruptive and burdensome, particularly in the workplace. The analysis of the prerequisites for hiring persons with psychiatric disabilities showed how these representations towards mental disorders are barriers for their recruitment, mainly linked to a perceived lack of employment fit.

Conclusion Future avenues of research and actions are suggested. They are as follows: learning, education on mental disorders, training and specific techniques to reduce organizational stakeholders’ stereotypes and prejudice. Also, supporting stakeholders for the inclusion of people with mental disorders in the workplace appears fundamental, especially by improving recruitment and integration practises.

Keywords:

• psychiatric disability,
• work,
• hiring,
• representations,
• employers