Abstracts
Résumé
L’objectif de cet article est d’offrir à la communauté scientifique une méthode émergente pour la recherche dans les organisations, soit l’auto-ethnographie collaborative organisationnelle (ACOR). Bien que l’auto-ethnographie soit pratiquée depuis quelques dizaines d’années, sa version collaborative est plus rare et n’a été que très peu utilisée en recherche organisationnelle. L’article fait ressortir les avantages de cette méthode sur l’ethnographie et l’auto-ethnographie individuelle, particulièrement pour ce qui est de la rigueur scientifique, de l’introspection, de la rétrospection et de l’éthique. L’article présente aussi les étapes de base de l’ACOR en s’appuyant sur une étude qui a été effectuée auprès d’une équipe de vente.
Mots-clés :
- Auto-ethnographie,
- collaboration,
- organisation,
- marketing
Abstract
The objective of this article is to provide the scientific community with an emerging method for organizational research, Collaborative Organizational Autoethnography (COA). While autoethnography has been practised for several decades, the collaborative version is rarer and has not been used very much in organizational research. The article highlights the advantages of this method over ethnography and individual autoethnography, particularly with respect to scientific rigor, introspection, retrospection and ethics. The article also presents the basic steps in COA based on a study performed with a sales team.
Keywords:
- Autoethnography,
- collaboration,
- organization,
- marketing
Appendices
Références
- Albert, M.-N., & Couture, M.-M. (2013). La légitimation de savoirs issus de récits autobiographiques dans une épistémologie constructiviste pragmatique. Recherches qualitatives, 32(2), 175-200.
- Alvesson, M. (2003). Methodology for close up studies – struggling with closeness and closure. Higher Education, 46, 167-193. https://doi.org/10.1023/A:1024716513774
- Anderson, L. (2006). Analytic autoethnography. Journal of Contemporary Ethnography, 35(4), 373-395. https://doi.org/10.1177/0891241605280449
- Asselin, H., & Basile, S. (2012). Éthique de la recherche avec les autochtones. Qu’en pensent les principaux intéressés ? Revue internationale d’éthique sociétale et gouvernementale, 14(1), 1-5.
- Bourdieu, P. (1986). L’illusion biographique. Actes de la recherche en sciences sociales, 62-63, 69-72.
- Bourguignon, B., Boeck, H., & Brashear Alejandro, T. (2021). Salesforce responsive roles in turbulent times: Case studies in agility selling. Journal of Business and Industrial Marketing, 36(8), 1286-1299. https://doi.org/10.1108/JBIM-01-2020-0010
- Boyle, M., & Parry, K. (2007). Telling the whole story: The case for organizational autoethnography. Culture and Organization, 13(3), 185-190. https://doi.org/10.1080/14759550701486480
- Brown, S. (1998). The wind in the wallows: Literary theory, autobiographical criticism and subjective personal introspection. Advances in Consumer Research, 25, 25-30.
- Brown, S. (2012). Wake up and smell the coffin: An introspective obituary. Journal of Business Research, 65(4), 461-466. https://doi.org/10.1016/j.jbusres.2011.02.011
- Burkart, T. (2018). Dialogic introspection. A method of investigating experience. Human Arenas, 1(2), 167-190. https://doi.org/10.1007/s42087-018-0027-5
- Burrick, D. (2010). Une épistémologie du récit de vie. Recherches qualitatives, Hors-série « Les Actes », (8), 7-36.
- Chang, H., Ngunjiri, F. W., & Hernandez, K.-A. C. (2013). What is collaborative auto-ethnography? Dans H. Chang, F. W. Ngunjiri, & K.-A. C. Hernandez (Éds), Collaborative ethnography (pp. 17-36). Left Coast Press.
- Côté-Boileau, É., Gaboury, I., Breton, M., & Denis, J. L. (2020). Organizational ethnographic case studies: Toward a new generative in-depth qualitative methodology for health care research? International Journal of Qualitative Methods, 19, 1-17. https://doi.org/10.1177/1609406920926904
- Creswell, J. W., & Miller, D. L. (2000). Determining validity in qualitative inquiry. Theory Into Practice, 39(3), 124-130.
- Demazière, D. (2007). Quelles temporalités travaillent les entretiens biographiques rétrospectifs? Bulletin de méthodologie dociologique, (93), 5-27.
- Edwards, J. (2021). Ethical autoethnography: Is it possible? International Journal of Qualitative Methods, 20, 1-6. https://doi.org/10.1177/1609406921995306
- Eisenhardt, K. M., & Graebner, M. E. (2007). Theory building from cases: Opportunities and challenges. The Academy of Management Journal, 50(1), 25-32. https://doi.org/10.5465/amj.2007.24160888
- Ellis, C., Adams, T. E., & Bochner, A. P. (2010). Autoethnography: An overview. Forum Qualitative Sozialforschung / Forum: Qualitative Social Research, 12(1). https://doi.org/10.17169/fqs-12.1.1589
- Ellis, C., & Bochner, A. P. (2000). Autoethnography, personal narrative, reflexivity: Researcher as subject. Dans N. Denzin, & Y. Lincoln (Éds), Handbook of consumer behavior (pp. 733-767). Sage Publications.
- Ellis, C., & Bochner, A. P. (2006). Analyzing analytic autoethnography: An autopsy. Journal of Contemporary Ethnography, 35(4), 429-449. https://doi.org/10.1177/0891241606286979
- Ellis, C., & Rawicki, J. (2013). Collaborative witnessing of survival during the holocaust: An exemplar of relational autoethnography. Qualitative Inquiry, 19(5), 366-380. https://doi.org/10.1177/1077800413479562
- Fetterman, D. M. (2009). Ethnography. Dans L. Bickman, & D. J. Rog (Éds), The Sage handbook of applied social research methods (2e éd., pp. 543-588). Sage Publications. https://doi.org/10.4135/9781483348858.n17
- Finlay, L. (2002). Negotiating the swamp: The opportunity and challenge of reflexivity in research practice. Qualitative Research, 2(2), 209-230. https://doi.org/10.1177/146879410200200205
- Gohier, C. (2004). De la démarcation entre critères d’ordre scientifique et d’ordre éthique en recherche interprétative. Recherches qualitatives, 24, 3-17.
- Golden, B. R. (1992). The past is the past--or is it? The use of retrospective accounts as indicators of past strategy. Academy of Management Journal, 35(4), 848-860. http://www.ncbi.nlm.nih.gov/pubmed/10122321
- Gould, S. J. (2002). Researcher introspection as a method in consumer research: Applications, issues, and implications. Journal of Consumer Research, 21(4), 719-722. https://doi.org/10.1086/209430
- Hamilton, M. L., Smith, L., & Worthington, K. (2008). Fitting the methodology with the research: An exploration of narrative, self-study and auto-ethnography. Studying Teacher Education, 4(1), 17-28. https://doi.org/10.1080/17425960801976321
- Hammersley, M. (2018). What is ethnography? Can it survive? Should it? Ethnography and Education, 13(1), 1-17. https://doi.org/10.1080/17457823.2017.1298458
- Hernandez, K.-A. C., Chang, H., & Ngunjiri, F. W. (2017). Collaborative autoethnography as multivocal, relational, and democratic research: Opportunities, challenges, and aspirations. A/b: Auto/Biography Studies, 32(2), 251-254. https://doi.org/10.1080/08989575.2017.1288892
- Huber, G. P., & Power, D. J. (1985). Retrospective reports of strategic-level managers: Guidelines for increasing their accuracy. Strategic Management Journal, 6(2), 171-180.
- Jensen, P. R., Cruz, J., Eger, E. K., Hanchey, J. N., Gist-Mackey, A. N., Ruiz-Mesa, K., & Villamil, A. (2020). Pushing beyond positionalities and through “failures” in qualitative organizational communication: Experiences and lessons on identities in ethnographic praxis. Management Communication Quarterly, 34(1), 121-151. https://doi.org/10.1177/0893318919885654
- Karra, N., & Phillips, N. (2008). Researching “back home”: International management research as autoethnography. Organizational Research Methods, 11(3), 541-561. https://doi.org/10.1177/1094428106295496
- Lapadat, J. C. (2017). Ethics in autoethnography and collaborative autoethnography. Qualitative Inquiry, 23(8), 589-603. https://doi.org/10.1177/1077800417704462
- Lassiter, L. E. (2005). Collaborative ethnography and public anthropology. Current Anthropology, 46(1), 83-106. https://doi.org/10.1086/425658
- Martinez, A., & Andreatta, M. M. (2015). “It’s my body and my life”: A dialogued collaborative autoethnography. Cultural Studies ↔ Critical Methodologies, 15(3), 224-232. https://doi.org/10.1177/1532708614562901
- Martinez, A., & Merlino, A. (2014). I don’t want to die before visiting Graceland: A collaborative autoethnography. Qualitative Inquiry, 20(8), 990-997. https://doi.org/10.1177/1077800413513736
- Mauss, M. (1926). Manuel d’ethnographie. Les classiques des sciences sociales.
- Miller, C. C., Cardinal, L. B., & Glick, W. H. (1997). Retrospective reports in organizational research: A reexamination of recent evidence. Academy of Management Journal, 40(1), 189-204. https://doi.org/10.5465/257026
- Morrissette, J., & Desgagné, S. (2009). Le jeu des positions de savoir en recherche collaborative : une analyse des points de vue négociés d’un groupe d’enseignantes du primaire. Recherches qualitatives, 28(2), 118-144.
- Morse, J. M. (2002). Writing my own experience… Qualitative Health Research, 12(9), 1159-1160. https://doi.org/10.1177/1049732302238241
- Ngunjiri, F. W., Hernandez, K.-A. C., & Chang, H. (2010). Living autoethnography: Connecting life and research. Journal of Research Practice, 6(1), 1-17.
- Parmentier Cajaiba, A., & Avenier, M.-J. (2013). Recherches collaboratives et constructivisme pragmatique : éclairages pratiques. Recherches qualitatives, 32(2), 201-226.
- Pepin, M. (2011). L’ethnographie scolaire : comprendre quoi, comment et pour qui? Recherches qualitatives, Hors-série « Les Actes », (10), 30-46.
- Polkinghorne, D. E. (2007). Validity issues in narrative research. Qualitative Inquiry, 13(4), 471-486. https://doi.org/10.1177/1077800406297670
- Rondeau, K. (2011). L’autoethnographie : une quête de sens réflexive et conscientisée au coeur de la construction identitaire. Recherches qualitatives, 30(2), 48-70.
- Roy, R., & Uekusa, S. (2020). Collaborative autoethnography: “self-reflection” as a timely alternative research approach during the global pandemic. Qualitative Research Journal, 20(4), 383-392. https://doi.org/10.1108/QRJ-06-2020-0054
- Royer, C., Deschenaux, F., & Baribeau, C. (2021). Quelques principes pour une rédaction de qualité en recherche qualitative. Recherches qualitatives, 40(1), 168-176.
- Sambrook, S., & Herrmann, A. F. (2018). Organisational autoethnography: Possibilities, politics and pitfalls. Journal of Organizational Ethnography, 7(3), 222-234. https://doi.org/10.1108/JOE-10-2018-075
- Schembri, S. (2009). Reframing brand experience: The experiential meaning of Harley-Davidson. Journal of Business Research, 62(12), 1299-1310. https://doi.org/10.1016/j.jbusres.2008.11.004
- Schlanger, J. (2001). Introspection, rétrospection, prospection. Revue de métaphysique et de morale, 4(32), 527-541.
- Schouten, J. W., & McAlexander, J. H. (1995). Subcultures of consumption: An ethnography of the new bikers. Journal of Consumer Research, 22(1), 43-61. https://doi.org/10.1086/209434
- Slutskaya, N., Game, A. M., & Simpson, R. C. (2018). Better together: Examining the role of collaborative ethnographic documentary. Organizational Research Methods, 21(2), 341-365. https://doi.org/https://doi.org/10.1177/1094428116676343
- Takhar-Lail, A., & Chitakunye, P. (2015). Reflexive introspection: Methodological insights from four ethnographic studies. Journal of Business Research, 68(11), 2383-2394. https://doi.org/10.1016/j.jbusres.2015.03.020
- Tirel, A. (2016). L’analyse dramaturgique autochtone comme nouvel objet de la sociologie. Cahiers de recherche sociologique, (59-60), 245-257. https://doi.org/10.7202/1036796ar
- Van Maanen, J. (1979). The fact of fiction in organizational ethnography. Administrative Science Quarterly, 24(4), 539-550. http://www.jstor.org/stable/2392360
- Visconti, L. M. (2010). Ethnographic case study (ECS): Abductive modeling of ethnography and improving the relevance in business marketing research. Industrial Marketing Management, 39(1), 25-39. https://doi.org/10.1016/j.indmarman.2008.04.019
- Wall, S. S. (2016). Toward a moderate autoethnography. International Journal of Qualitative Methods, 15(1), 1-9. https://doi.org/10.1177/1609406916674966
- Wallendorf, M., & Brucks, M. (1993). Introspection in consumer research: Implementation and implications. Journal of Consumer Research, 20(3), 339-359. https://doi.org/10.1086/209354
- Weick, K. E., Sutcliffe, K. M., & Obstfeld, D. (2005). Organizing and the process of sensemaking. Organization Science, 16(4), 409-421. https://doi.org/10.1287/orsc.1050.0133
- Winkler, I. (2018). Doing autoethnography: Facing challenges, taking choices, accepting responsibilities. Qualitative Inquiry, 24(4), 236-247. https://doi.org/10.1177/1077800417728956
- Wolfram Cox, J., & Hassard, J. (2005). Ties to the past in organization research: A comparative analysis of retrospective methods. Organization, 14(4), 475-497.