The Effect of Self-selection on Student Satisfaction and Performance in Online Classes

Abstract

This paper examines student performance, satisfaction, and retention of information in online classes as a function of student choice as to the format of instruction. Student outcomes are studied for two groups enrolled in online classes: those who were allowed to choose between an online and a ground-based format and who chose the online format voluntarily; and those who were obliged to take classes in the online format without being afforded the opportunity to choose.

Keywords:

• attitudes,
• business schools,
• comparative studies,
• distance learning,
• education evaluation,
• Internet,
• online instruction,
• student satisfaction