Analysis of Question Type Can Help Inform Chat Staffing Decisions / Meert-Williston, D., & Sandieson, R. (2019). Online Chat Reference: Question Type and the Implication for Staffing in a Large Academic Library. The Reference Librarian, 60(1), 51-61. http://www.tandfonline.com/doi/full/10.1080/02763877.2018.1515688

Evidence Summaries

Analysis of Question Type Can Help Inform Chat Staffing DecisionsMeert-Williston, D., & Sandieson, R. (2019). Online Chat Reference: Question Type and the Implication for Staffing in a Large Academic Library. The Reference Librarian, 60(1), 51-61. http://www.tandfonline.com/doi/full/10.1080/02763877.2018.1515688[Record]

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Online publication: May 18, 2022

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Volume 15, Number 2, 2020, p. 156–158