Abstracts
Résumé
Le rôle social des bibliothèques est de plus en plus mis de l’avant. En effet, la bibliothèque peut être comprise comme un troisième lieu, dans le sens où elle remplit des fonctions sociales, culturelles et éducatives qui sont difficilement reproductibles dans d’autres espaces publics en raison de son ouverture et de son accessibilité. Cependant, nous en savons peu sur le potentiel de ce lieu pour agir sur certaines réalités sociales (santé mentale, pauvreté, itinérance, intégration des personnes immigrantes, etc.). Cet article vise à faire état d’une collaboration entre la Bibliothèque publique de Moncton et une équipe de recherche de l’Université de Moncton qui a eu pour but d’accompagner la Bibliothèque dans ses réflexions sur son rôle auprès de la communauté. Ainsi, nous présenterons l’origine et l’évolution de notre collaboration, qui se décline en deux projets de recherche distincts. Nous montrerons en quoi les connaissances issues de cette collaboration ont un impact direct auprès de la communauté de Moncton en amenant une institution phare de la ville à affirmer son rôle dans la communauté en entamant des démarches afin de répondre aux besoins de la population.
Abstract
The social role of libraries is increasingly being emphasized. The library can be seen as a third place, in the sense that it fulfils social, cultural, and educational functions that are difficult to reproduce in other public spaces because of its openness and accessibility. However, we know little about the potential of this place to act on certain social realities (mental health, poverty, homelessness, integration of immigrants, etc.). The purpose of this article is to report on a collaboration between the Moncton Public Library and a research team from the Université de Moncton, the aim of which was to help the library reflect on its role in the community. We will present the origins and development of our collaboration, which is divided into two separate research projects. We will show how the knowledge gained from this collaboration has a direct impact on the Moncton community, by encouraging a flagship institution in the city to affirm its role in the community by taking steps to meet the needs of the population.
Appendices
Bibliographie
- Aabø, S. et Audunson, R. (2012). Use of library space and the library as place. Library & Information Science Research, 34(2), 138‑149. doi : doi.org/10.1016/j.lisr.2011.06.002
- Anderson, K. A., Simpson, C. D. et Fisher, L. G. (2012). The ability of public library staff to help homeless peoplein the United States: exploring relationships, roles and potential. Journal of Poverty and Social Justice, 20(2) : 177‑190. doi : doi.org/10.1332/175982712X652078
- Blais, M. et Martineau, S. (2006). L’analyse inductive générale : description d’une démarche visant à donner un sens à des données brutes. Recherche qualitative, 26(2), 1‑18.
- Braun, V. et Clarke, V. (2022). Toward good practice in thematic analysis: Avoiding common problems and be(com)ing a knowing researcher. International Journal of Transgender Health, 24(1), 1‑6. doi : doi.org/10.1080/26895269.2022.2129597
- CBC News. (2020). New figures suggest poverty increasing in biggest cities. Repéré à www.cbc.ca/news/canada/new-brunswick/child-poverty-and-soup-kitchen-meals-up-1.5746428
- Chattoo, C. D. (2002). The Problem Patron: Is There One in Your Library ? The Reference Librarian, 36(75‑76), 11‑22. doi : doi.org/10.1300/J120v36n75_03
- Chelton, M. K. (2002). The “Problem Patron” Public Libraries Created. The Reference Librarian, 36(75‑76), 23‑32. doi : doi.org/10.1300/J120v36n75_04
- Courchesne, S. (2019). Compatibilité entre troisième lieu et clientèles difficiles: perceptions professionnelles du rôle social des bibliothèques (thèse de maîtrise, Université de Montréal).
- Courchesne, S. (2020). Clientèles difficiles dans les bibliothèques de Montréal : témoignages sur la réalité des employés. Documentation et bibliothèques, 66(2), 38-46. doi : doi.org/10.7202/1069970ar
- Codac NB. (s. d.) La littératie au Nouveau-Brunswick. Repéré à www.codacnb.org/statistiques
- CTV News. (2022). Homelessness rate exceeds 400 people in Moncton. Repéré à atlantic.ctvnews.ca/homelessness-rate-exceeds-400-people-in-moncton-1.6064939
- Dowd, R. (2018). The librarian’s guide to homelessness: an empathy-driven approach to solving problems, preventing conflict, and serving everyone. Chicago : ALA Editions.
- Dowdell, L. et Liew, C. L. (2019). More than a shelter: Public libraries and the information needs of people experiencing homelessness. Library & Information Science Research, 41(4), 1-8. doi : doi.org/10.1016/j.lisr.2019.100984
- Easton, C. (1977). Sex and Violence in the Library: Scream a Little Louder, Please. American Libraries, 8(9), 484‑489.
- Ferrell, S. (2010). Who Says There’s a Problem ? Reference & User Services Quarterly, 50(2), 141‑151. doi : doi.org/10.5860/rusq. 50n2.141
- Fescemyer, K. (2002). Healing After the Unpleasant Outburst: Recovering from Incidents with Angry Library Users. The Reference Librarian, 36(75‑76), 235‑244. doi : doi.org/10.1300/J120v36n75_21
- Fisher, K. E., Saxton, M. L., Edwards, P. M., Mai, J.-E., Buschman, J. et Leckie, G. J. (1979). Seattle Public Library as place: Reconceptualizing space, community, and information at the central library. Urban Life, 8(1), 23‑5.
- Fondation Alphabétisation. (2021). La littératie au Québec : un regard local sur les enjeux. Repéré à fondationalphabetisation.org/wp-content/uploads/2021/10/FPAL27_FicheSommaire_EtudeLitteratie_20211013.pdf ?x12910#:~:text=Les%20plus%20r%C3%A9cents%20r%C3%A9sultats%20du%20Programme% 20pour%20l%E2%80%99%C3%A9valuation,comprendre%20des%20textes%20plus%20longs%20et%20plus%20complexes.
- Forman, J. et Damschroder, L. (2008). Qualitative Content Analysis. Dans L. H. Jacoby et L. A. Siminoff (dir.), Empirical methods for bioethics: a primer. Amsterdam : Elsevier, 39-62.
- Gallagher, F. (2014). La recherche descriptive interprétative. Description des besoins psychosociaux de femmes à la suite d’un résultat anormal à la mammographie de dépistage du cancer du sein. Dans M. Corbière et N. Larivière (dir.), Méthodes qualitatives, quantitatives et mixtes : dans la recherche en sciences humaines, sociales et de la santé. Québec : Presses de l’Université du Québec, p. 5‑28.
- Giesler, M. A. (2017). A place to call home ?: A qualitative exploration of public librarians’ response to homelessness. Journal of Access Services, 14(4), 188‑214. doi : doi.org/10.1080/15367967.2017.1395704
- Giesler, M. A. (2019). The Collaboration Between Homeless Shelters and Public Libraries in Addressing Homelessness: A Multiple Case Study. Journal of Library Administration, 59(1), 18‑44. doi : doi.org/10.1080/01930826.2018.1549405
- Gouvernement du Canada (s. d.). Résidents permanents – Mises à jour mensuelles d’IRCC - Canada - Résidents permanents selon la province / le territoire et la région métropolitaine de recensement. Repéré à open.canada.ca/data/fr/dataset/f7e5498e-0ad8-4417-85c9-9b8aff9b9eda/resource/81021dfd-c110-42cf-a975-1b9be 8b82980
- Griffis, M. R. et Johnson, C. A. (2014). Social capital and inclusion in rural public libraries: A qualitative approach. Journal of Librarianship and Information Science, 46(2), 96‑109.
- Grossman, S., Agosto, D. E., Winston, M., Epstein, R. N. E., Cannuscio, C. C., … Klassen, A. C. (2022). How public libraries help immigrants adjust to life in a new country: a review of the literature. Health Promotion Practice, 23(5), 804-816. doi : doi.org/10.1177/ 15248399211001064
- Gouvernement du Nouveau-Brunswick (2019). Politique 1059. Repéré à www2.gnb.ca/content/dam/gnb/Departments/nbpl-sbpnb/pdf/politiques-policies/1059_ComportementUsagers.pdf
- Hacker, K. (2013). Principles of community-based research. Thousand Oaks: SAGE Publications, Inc.
- Hall, K. et McAlister, S. (2021). Library Services and Resources in Support of Mental Health: A Survey of Initiatives in Public and Academic Libraries. Journal of Library Administration, 61(8), 936‑946. doi : doi.org/10.1080/01930826.2021.1984137
- Hodgetts, D., Stolte, O., Chamberlain, K., Radley, A., Nikora, L., … Groot, S. (2008). A trip to the library: homelessness and social inclusion. Social & Cultural Geography, 9(8), 933‑953. doi : doi.org/10.1080/14649360802441432
- Israel, B. A., Eng, E., Schulz, A. J. et Parker, E. A. (2005). Methods in Community-Based Participatory Research for Health. Hoboken: John Wiley & Sons.
- Jackson, R. (2002). The Customer Is Always Right: What the Business World Can Teach Us About Problem Patrons. The Reference Librarian, 36(75‑76), 205‑216. doi : doi.org/10.1300/J120v36n75_19
- Johnson, S. C. et Wahler, E. A. (2023). Anticipating and Overcoming Common Challenges for Library and Social Work Collaborations. Journal of the Australian Library and Information Association, 1‑14. doi : doi.org/10.1080/24750158.2023.2261598
- Kelleher, A. (2013). Not just a place to sleep: homeless perspectives on libraries in central Michigan. Library Review, 62(1/2), 19‑33. doi : doi.org/10.1108/00242531311328122
- Kelley, A., Riggleman, K., Clara, I. et Navarro, A. E. (2017). Determining the need for social work practice in a public library. Journal of Community Practice, 25(1), 112‑125. doi : doi.org/10.1080/10705422.2016.1269380
- Klinenberg, E. (2018). Palaces for the people: How social infrastructure can help fight inequality, polarization, and the decline of civic life. New York : Broadway.
- Latham, A. et Layton, J. (2019). Social infrastructure and the public life of cities: Studying urban sociality and public spaces. Geography Compass, 13(7), e12444. doi : doi.org/10.1111/gec3.12444
- Leckie, G. J. et Hopkins, J. (2002). The Public Place of Central Libraries: Findings from Toronto and Vancouver. The Library Quarterly,72(3), 326‑372. doi : doi.org/10.1086/lq.72.3.40039762
- McKechnie, L. (E F.), Dixon, C. M., Fear, J. et Pollak, A. (2013). Rules of (Mis) Conduct: User Behaviour in Public Libraries. Proceedings of the Annual Conference of CAIS / Actes Du Congrès Annuel de l’ACSI. doi : doi.org/10.29173/cais178
- Oldenburg, R. (1999). The great good place: Cafes, coffee shops, bookstores, bars, hair salons, and other hangouts at the heart of a community. Boston: Da Capo Press.
- Parsons, K. A. (2015). Stacks after Dark: What Happens in the Library After the Boss Leaves. Library Leadership & Management, 30(2), 1-15. doi : doi.org/10.5860/llm.v30i2.7143
- Pease, B. (1995). Workplace violence in libraries. Library Management, 16(7), 30‑39. doi : doi.org/10.1108/01435129510093764
- Perreault, M. (2014). La Bibliothèque Raymond-Lévesque : prix Architecture 2011. Documentation et bibliothèques, 60(2‑3), 74‑78. doi.org/10.7202/1025511ar
- Putnam, R. D. (1995). Tuning in, tuning out: The strange disappearance of social capital in America. PS: Political science & politics, 28(4), 664‑683.
- Richter, S., Bell, J., Jackson, M. K., Lee, L. D., Dashora, P. et Surette, S. (2019). Public Library Users: Perspectives of Socially Vulnerable Populations. Journal of Library Administration, 59(4), 431‑441. doi : doi.org/10.1080/01930826.2019.1593711
- Saint John Human Development Council. (s. d.). Homelessness. Repéré à sjhdc.ca/homelessness/
- Savoie-Zajc, L. (2019). Les pratiques des chercheurs liées au soutien de la rigueur dans leur recherche : une analyse d’articles de Recherches qualitatives parus entre 2010 et 2017. Recherches qualitatives, 38(1), 32-52. doi : doi.org/10.7202/1059646ar
- Shephard, M., Garner, J., Bell, K. et Wardle, S. (2023). Social Work in Public Libraries: An International Scoping Review. Journal of the Australian Library and Information Association, 1‑22. doi : doi.org/10.1080/24750158.2023.2255940
- Shuman, B. A. (2002). Personal Safety in Library Buildings: Levels, Problems, and Solutions. The Reference Librarian, 36(75‑76), 67‑81. doi : doi.org/10.1300/J120v36n75_08
- Statistique Canada (2023). Statistiques du faible revenu selon l’âge, le sexe et le type de famille économique. Repéré à www150.statcan.gc.ca/t1/tbl1/fr/tv.action?pid=1110013501
- Toot, L. (2002). Zen and the Art of Dealing with the Difficult Patron. The Reference Librarian, 36(75‑76), 217‑233. doi : doi.org/10.1300/J120v36n75_20
- Vårheim, A. (2007). Social capital and public libraries: The need for research. Library & Information Science Research, 29(3), 416‑428. doi : doi.org/10.1016/j.lisr.2007.04.009
- Vårheim, A. (2011). Gracious space: Library programming strategies towards immigrants as tools in the creation of social capital. Library & Information Science Research, 33(1), 12‑18. doi : doi.org/10.1016/j.lisr.2010.04.005
- Westbrook, L. (2015). “I’m Not a Social Worker”: An Information Service Model for Working with Patrons in Crisis. The Library Quarterly, 85(1), 6‑25. doi : doi.org/10.1086/679023
- Wojciechowska, M. D. (2021). The role of public libraries in the development of social capital in local communities – a theoretical study. Library Management, 42(3), 184‑196. doi : doi.org/10.1108/LM-10-2020-0139
- Wojciechowska, M. D. (2022). Social capital in the theory and research of LIS professionals in the light of the literature on the subject. Review of current knowledge. Global Knowledge, Memory and Communication, 71(8/9), 709‑731. doi : doi.org/10.1108/GKMC-08-2020-0108
- Wong, Y. L. (2009). Homelessness in Public Libraries. Journal of Access Services, 6(3), 396‑410. doi : doi.org/10.1080/15367960902908599
- Wynia Baluk, K., Dalmer, N. K., Sas Van Der Linden, L., Radha Weaver, L. et Gillett, J. (2023). Towards a research platform: partnering for sustainable and impactful research in public libraries. Public Library Quarterly, 42(1), 71‑91. doi : doi.org/10.1080/01616846.2022.2059315